Published: 2023-10-16 14:30:00
Company: ZEBRA TECHNOLOGIES EUROPE LIMITED
City: Brno
Type: Práce na plný úvazek
Link: https://www.jobs.cz/pd/1626051456/?rps=386&utm_medium=jobsbox
Overview
Resolves problems with customers via telephone email or chat sessions using basic technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates as directed. Develops an understanding of multiple applications and platforms.
Responsibilities
* Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
* Diffuses upset customers
* Fully documents customer interactions in real-time
* Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments
* Identifies and escalates complex problems under direct supervision
* Works on a limited variety of problems of limited scope using defined procedures and practices
* Collaborates with fellow technicians and supervisor to solve problems
* Familiarizes self with new technologies, products and platforms
Qualifications
* Communivative level of English language
* Communicative level of Turkish and one more language
* Bachelor’s degree or Associate Degree (Technical Degree). Technical Certifications preferred
* 1-3 years demonstrated working experience required
* Basic computer literacy with a working knowledge of the Microsoft Office Package
* Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers
* Demonstrates strong customer service and communication skills
Benefits
* 5 weeks of vacation, 5 sick days, 4 volunteer days paid off and couple of special Z-Days off for life-work balance
* Multisport card at a reduced price
* Meal contribution per working day
* Monthly contribution 800 CZK/month (almost 10 000 CZK per year) in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
* Home-office on regular basis is part of Zebra working life
* Annual bonuses based on financial results
* Yearly salary increases according to individual performance
* Employee referral bonus for bringing New Talent to Zebra
* Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
* Company gym on the premises, sport activities
* Life & Pension insurance contribution
* Dress for your day – Choose attire that fits your personal style and your day
* New modern and multifunctional workplace at Vlněna Office park in the city center
About Zebra
We are Zebra Technologies. We build today, so we can create tomorrow.
Zebra is an international equal opportunity US employer, established for 50 years, committed to a diverse and expansive work environment! The diversity of our people and their ideas powers our inventiveness. We sell innovative technology solutions within barcode and product identification – RFID, barcode scanners, printers, data analytics and software. We employ over 7,000 people across 100 locations in 50 countries.
Our solutions are used by logistics, manufacturing, hospitality, healthcare, retail industries and postal services all over the world and, even by football professionals! Zebra in Brno was awarded as a TOP employer of the year 2018 in Jihomoravsky kraj and also ABSL Diamonds Awards 2019 for innovations and 2020 for Employer Branding & People Engagement.
Send us your CV in English. Be part of Zebra family.…