Published: 2023-10-20 11:52:45
Company: Atlas Copco Services s.r.o.
City: Brno
Type: Práce na plný úvazek
Link: https://www.jobs.cz/pd/1633052083/?rps=386&utm_medium=jobsbox
Why send your resume to us?
* Are you looking for a job where you can gain experience in a multinational company with endless career opportunities?
* Would you like to use your English and French on a daily basis?
* Do you consider yourself as a customer focused person with ability to handle multiple tasks?
What will you do?
* You will be the central point of contact for one of Atlas Copco brands – Edwards, leading manufacturer of vacuum equipment
* Our customers are large chip manufactures and you will be in charge to take ownership of their order related and other complex queries and interface with sales and service teams, technical support, logistics, supply chain, product managers, service centre and finance teams to deliver against customer requirements
* Manage requirements and handle mostly written communication with our business partners, primarily in France
* „Order book management“ – you will manage and follow up on all types of customer orders, delivery dates and holds and escalate where appropriate
* Support Sales team in quotation process to provide information on price, availability and other product related details
* Manage customers’ service orders in SAP, follow up with field service and repair centre teams and advise customer about aftersales options and return processes
* Cooperate with your teammates and provide together first-class support to our business partners
What do you need for this role?
* Great level of English and French is a must
* Energetic but patient in solving problems
* Great communicator, team player
* Able to multitask and work under stress from time to time
* Previous experience with customer services is an advantage
* Sales or technical background in an industrial environment is a plus
What can we offer to you?
* Emphasis on work-life balance. We have flexible working hours reduced to 37.5 hours per week. In addition, 5 weeks of vacation and 3 sick days.
* You can work in the comfort of your home three days a week and on other days, you meet your colleagues in the pleasant environment of our modern offices near the city center.
* We support your career within our company. You will have a wide range of opportunities for further professional growth and development.
* We support your further education – e.g. ACCA certification and access to LinkedIn Learning. We offer soft skills trainings, language courses and we also support various wellbeing activities such as yoga classes or seminars/workshops on related topics
* We are used to support and help each other – does this sound like a cliché? But it is not in Atlas Copco.
* We offer annual salary increase, Multisport card for CZK 430 and we contribute up to CZK 2000 per month for pension insurance…